Tim Hortons
28 Wellington St E, Guelph, Ontario, N1H 3R8
This Tim Hortons is a total mixed bag. While some regulars swear by the friendly service and consistent coffee, others are fed up with long drive-thru waits and frequent order errors. The staff, particularly a standout employee named Chris, gets a lot of love for being a bright spot in the morning. However, the recurring complaints about cold food and messy orders suggest some serious operational hiccups. It is definitely a spot where your experience depends heavily on who is working that shift.
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If you want the best experience, try to visit when Chris is on shift; he is widely regarded as the most efficient and friendly staff member.
✓ What Works Well
- Friendly staff members like Chris
- Fast service during off-peak hours
- Convenient downtown location
✗ Areas to Improve
- Extremely slow drive-thru
- Frequent order inaccuracies
- Inconsistent food quality
- Why is the drive-thru always so slow?
- Are they ever going to fix the order accuracy?
- Is it better to just go inside?
Service is hit or miss depending on the shift
The coffee is usually spot on
Management needs to address the long wait times
- Category Food & Beverage
- Neighborhood Downtown
- City Guelph
- State Ontario
- Postcode N1H 3R8
- Country Canada
