Hospitality · Boutique Hotel
Metcalfe Hotel Ottawa by Gray Collection
123 Metcalfe St, Ottawa, Ontario, K1P 5L9
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Updated: 25 May 2026
Authenticity Score: 88/100
About
The Metcalfe Hotel is a stylish boutique hotel that many guests love for its modern decor and central location. While the staff is frequently praised for being helpful and kind, there are recurring complaints about noise, elevator issues, and inconsistent maintenance. It is a great choice for those who value aesthetics and location over absolute quiet.
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We analyze 72 public reviews for Metcalfe Hotel Ottawa by Gray Collection using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Room Hygiene
85/100
Staff Hospitality
80/100
Pro Tip
Request a room away from the elevators to avoid noise.
Boutique style
Valet parking
Pros & Cons
✓ What Works Well
- Stylish decor
- Central location
- Friendly staff
✗ Areas to Improve
- Noise issues
- Elevator problems
- Inconsistent maintenance
Frequently Asked Questions
- Is there parking?
- Is it quiet?
- Is it close to Parliament?
User Feedback
Beautiful hotel, great staff.
A bit noisy at night.
Perfect location.
Quick Info
- Category Hospitality
- Neighborhood Centretown
- City Ottawa
- State Ontario
- Postcode K1P 5L9
- Country Canada
